John Olinda Developers using IRC for tech support is - I believe - primarily a way of feeling superior to non-users. I'm not saying it's not something you can use, but using IRC as your support channel is only a way of excluding people who don't know how to use your aging and increasingly marginal technology. I think IRC is great, but I think there are better tools for helping your customers.

🦿 Lucian Marin Another benefit of IRC is that conversations aren't stored on a server. Companies like privacy.

Martijn Not true. IRC server software can easily be used to log all text that goes through it, InspIRCd is one I have heard supports logging on the server side. This holds even for private messages between two people, unless of course you switch to DCC.