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John Olinda Developers using IRC for tech support is - I believe - primarily a way of feeling superior to non-users. I'm not saying it's not something you can use, but using IRC as your support channel is only a way of excluding people who don't know how to use your aging and increasingly marginal technology. I think IRC is great, but I think there are better tools for helping your customers.
8y, 48w 9 replies ¬
🦿 Lucian Marin Another benefit of IRC is that conversations aren't stored on a server. Companies like privacy.
8y, 48w 4 replies
Martijn Not true. IRC server software can easily be used to log all text that goes through it, InspIRCd is one I have heard supports logging on the server side. This holds even for private messages between two people, unless of course you switch to DCC.
8y, 48w 3 replies
Mark Dain Well, yeah, any system that uses a server can be configured to log things. What he means is IRC doesn't require messages to be stored, unlike say, Facebook Messenger.
8y, 48w 2 replies
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Martijn Facebook Messenger doesn't require it either, it is (or at least was) just an XMPP service. Facebook might have decided to turn logging on, just like an IRC operator can choose to do that. Companies should not choose IRC over XMPP for privacy reasons. Ever. They should run their own chat server if privacy is a concern. And then XMPP and IRC are both equally valid anyway.
8y, 48w 1 reply
Mark Dain Facebook Chat had an XMPP service however you could always see your messages from the web. The key bit here is latency; if you have to be connected to chat with me, logging is optional. If I can leave messages for you to see later, like email, it has to be stored somewhere. SMS is probably one exception to this though as the message can be delivered to a device that's (almost) always connected.
8y, 48w reply