🦿 Lucian Marin Wrote "Nonuser Experience" (lucianmarin.com/ar...) summing up some of my recent Sublevel updates.

🙄 Doug Belshaw Nice post. What's the difference between a 'non-user' and a 'fan' (or 'admirer'), then? :-)

🦿 Lucian Marin None. I couldn't name it: the fan experience. The list of nonusers is pretty long starting with enthusiasts and ending with people who are negative about the products. The idea is that we can learn from them just as much as we can learn from users.