The only thing more fun than calling the government is when you're doing it with a 13 hour time-zone difference.
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I'm sure they have super intuitive website you can use instead.
LOL, the website was basically a loop that tricked you into thinking you had found a way to handle it online, and then it dumped you back on the same page with a phone number.
Ouch. That's horrendous, are the call charges higher too?
No, I use Google Voice, so it doesn't cost anything to call. Except for valuable time and my soul.